WHAT YOU CAN AND CANNOT EXPECT!
 The solid hardwood flooring installed in your home is 100% NATURAL!  It is not fabricated, no artificial ingredients are added to it.  What this means to you is that the solid wood flooring is subject to all variations present in nature consistent with the "grade" of flooring you have selected.

WHAT YOU CAN EXPECT:

1) Expert installation and finishing

2) A product that is milled within the specifications established by the National Oak Flooring Manufacturers Association (NOFMA) as to:
          a) Size
          b) Grade
          c) Species
          d) Moisture Content

3) A product that will give you a lifetime of beauty and function if maintained properly with regards to the type of top finish applied.

WHAT YOU CANNOT EXPECT:

1) A tabletop finish.  Each piece of flooring sands differently depending on it grain type (plain or quartered) making it virtually impossible for a completely flat surface.

2) Dust free finish.  Since your floor is being finished in your home it is not practical to achieve a "clean room" environment.  Some dust will fall onto the freshly applied top finish.  It will wear off as you use the floor.

3) A monotone floor.  Wood, as a natural product, varies from piece to piece.  Remember it is not fabricated-it is milled from a tree and will have grain and color variances consistent with the grade and species of flooring selected.

4) A floor that will not indent.  In spite of the term "hardwood", flooring will indent under high heel traffic (especially heels in disrepair).

5) A floor without cracks between the boards.  Although your new floor will start tight together, as a natural product, it will continue to absorb and expel moisture.  This natural process will cause the flooring to expand and contract from season to season-resulting in cracks between some of the boards in your floor.  Some stain colors, such as white will show this process!

A 200-pound man wearing men's shoes with a regular heel will exert less than 30-lbs of pressure per square inch.  However, high-fashioned, thin heels, can seriously damage all types of floor covering.  A female of 125 lbs wearing these heels will exert 110 lbs of pressure per square inch.  These shoes can dent hardwood floors, chip ceramic tile, puncture carpet and pad, and dent vinyl floors.  This is the return of a problem that our industry encountered 20 years ago.  It was not then, nor is it now, considered to be a manufacturing defect of floor covering materials by any of the floor covering manufacturers.